Software JUSTINMIND, Axure RP 8
Team Ashish Jain, Priyanka Arora, Umang Luhadia
Credits Maya Health and Srishti School of Art & Design
Designing and planning of a user-centered app on an Android tablet to facilitate the health navigators in creating diet charts in collaboration with clients. The objective of this application is to enhance the interaction between the health navigators and their clients. It is also to inculcate behavioral changes in the client’s daily dietary habits.
» User research
» Data flow design
» Wireframes and prototype designs
» Health Navigators (HNs) – They are Micro-Entrepreneur from the community of Channapatna, who act as the last mile connect between the health ecosystem and people of Channapatna. They are all trained women between the age of 20-40yearswhopromotepreventivehealthcareandwellbeing.
» Clients – People of Channapatna who have availed preventive health care services offered by the HNs. the first stage of the project would only undertake clients how have diabetes.
» Motivator – They can be family members or neighbours who help the client select and maintain the diet change.
The application had to be designed for people who hold varying educational background. The challenge was to introduce collaboration in an activity like diet planning in a resource constrained setting.
The focus of the project was to close the time gap between designing and development so that proof-of- concept is ready for testing at the end of the project duration.
The proof of concept of CDCP has been divided into four major modules – Exploration, Planning and Counseling & Tracking. The primary motive of the application was to create awareness and to bring about a behaviour change in the dietary habits of clients. The conceptual features used during the design of this application are :-
» Behavior change
» Simulation (thali effect)
» Play and learn
» Self – tracking
1. Field Research – The initial design and field works and the need for the design and application was figured through the project done by students of Srishti School of Art and Design, Bangalore, KA, India. Which was further taken forward by us in the form of unstructured and informal interviews with three health navigators
2. Ideation – The participatory process of rapid iterative designs was adopted for the project – collaborative diet chart planning. This further led to the development of information architecture.
3. Wireframing – The initial designs were wireframes prepared on the printed mobile screen sheets, to estimate the number of screen designs based
on the workflow and to organise
the content, information 4 and look of the screens.
4. Interactive Prototyping – After finalizing the designs, we made interactive prototypes using JustInMind. We used those for testing it on the tablet on the field with the health navigators and their clients in a real life scenario. The idea was to create usable prototype which would allow us both to demonstrate the feature, functionalities and get stakeholder feedback.
5. Usability Testing – A trial run for the high-fidelity prototype was done on the field with one of the HN and her client who was suffering from diabetes issues. We prepared a usability testing protocol to test the prototype on the field. It had the specifics of usability testing – time spent on a screen, the number of taps on the screen, the tasks to be performed by the HN and their experience. The observation records were maintained which helped us go through the second iteration of design and prototypes.
6. Design Iteration – Once we had a wide range of data, it created new issues and challenges. Thus, the observation records were maintained which helped us go through the second iteration of design and prototypes.The final version of proof-of-concept was based on the audio/video recordings of this interaction of the HN with the client during the usage of the application on the tablet. The application design is also inspired by the designer’s understanding of the field, stakeholders and inputs from the HNs.
We took an approach to a large and wicked problem and decided to create something that could potentially have a bigger and long-term impact than something that focused on immediate needs. We wanted to do something that only design and technology could do – to serve the community. A trial run for the high-fidelity prototype was done on the field with one of the HN and her diabetic client. The application design is inspired by the designer’s understanding of the field, stakeholders and inputs from the HNs. Whether our application becomes an indispensable tool for refugee support organization or not, I feel that we’ve accomplished something special and have learned a lot along the way.